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This guidance is a live document that will evolve as use and membership of the Tackling Loneliness Hub develops and grows. It refers to online discussions and posting of content using the Tackling Loneliness Hub. You are responsible for familiarising yourself with this policy. The Hub Community Manager will email all Hub members with any significant updates and changes to this policy, as well as via the Hub community feed.
The Tackling Loneliness Hub aims to be home to a wide range of voices, from across sectors and at different levels of involvement in the loneliness agenda. You may find opinions that you disagree with and some that you may find offensive. It is not our intention to censor opinion.
The views expressed on this website do not necessarily reflect the views of the Department for Digital, Culture, Media, and Sport; What Works Centre for Wellbeing; or the Campaign to End Loneliness.
We try to be as fair as we can when moderating but in a large community of users, with many different viewpoints, there will always be some people who will not be happy with our moderation policies. While we regret that this happens, we cannot suit all of the people all of the time and have to make decisions based on what is best for the community overall.
To help create a collaborative space we have designed opportunities to connect, discuss and share your work with other members; we have developed functions within the site for you to create working groups; and there will be increasing opportunities to take part in and lead activities on and off line. It is only with the commitment of all members that the Hub can flourish.
By joining as a Hub member, all members are agreeing to:
If you believe another user is not acting appropriately and within the guidelines, you may use the reporting function in your activity feed, or you can send a screenshot directly to community.manager@campaigntoendloneliness.org.uk
The moderator may take action if members are found to be
The Hub is a new community space, and we are all finding our way around. If you have any questions about whether something you want to post might break community guidelines, please feel free to contact the community manager at community.manager@campaigntoendloneliness.org.uk
Members can report any activity in the Hub that breaks these community guidelines. Even if a member is not reported by another members, our community manager can also take action when community guidelines are violated. We will usually:
If a member violates the community guidelines more than once, the community manager reserves the right to suspend or delete that member, following investigation of the actions of that member.
If you feel you have been defamed or libelled in the Hub, your first step should be to contact the moderator to have the offending post removed. The Moderator’s email address is community.manager@campaigntoendloneliness.org.uk
The Moderator may or may not accept that the issue you highlight is actually abusive under our rules.
If your post is edited or deleted, you will be sent a message from the moderator confirming the action. If you still don’t understand why you were moderated you can contact community.manager@campaigntoendloneliness.org.uk.
You should not:
If you decide to leave the Tackling Loneliness Hub, we will not delete your old posts as it makes the discussions difficult to follow for the remaining readers. However, these posts will be attributed to an anonymous ‘Deleted member’, and your personal information will not be visible.
We will do our best to moderate any posts or comments in a timely manner, but we cannot guarantee that we will be able to do so.
We cannot guarantee to moderate any post or topic completely.
Messages posted at this site are the sole opinion and responsibility of the poster.