Accessibility statement for the Tackling Loneliness Hub

We want as many people as possible to be able to use this website. For example, that means you should be able to: 

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand. 

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • You cannot crop your profile and cover photo – or those of groups – using your keyboard.
  • If you are using assistive technologies, there is a hidden input field that is not flagged as empty in the ‘Invite’ Section of the ‘Create a Group’ option in Groups.
  • Some links and elements shared by members do not have text that describes the purpose of the link.
  • Your profile information is presented in a layout table that some screen readers may interpret them as a data tables, and announce column and row numbers.

Feedback and contact information

If you need information on this website in a different format such as accessible PDF, large print, easy read, audio recording or braille, contact the Community Manager:

We will consider your request and get back to you in three working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the Community Manager:

UK Enforcement Procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility Commercial in Confidence – Customer Document Title Commercial in Confidence – Customer 90 regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The Campaign to End Loneliness and What Works Centre for Wellbeing teams are committed to making this website accessible in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

  • This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

Accessibility problems due to non-compliance with accessibility regulations: 

  • The crop functionality on the profile and cover photo upload is not keyboard accessible. This fails WCAG 2.2 Success Criterion 1.1.1 Non-text Content. Users can contact the Community Manager for support with cropping profile and cover photos.
  • Your profile information is presented in a layout table. Screen readers may interpret this as a data table, and announce column and row numbers. This fails WCAG 2.2: Tables are used for tabular data and data cells are associated with their headers. Data table captions, if present, are associated to data tables.

We are working to fix the content which fails to meet the Web Content Accessibility Guidelines version 2.2 AA standard. We will update this statement when these issues are fixed. 

Preparation of this accessibility statement

This statement was prepared on 7 May 2021. It was last reviewed on 15 June 2023.  

The website was last tested on 19 April 2021. The test was carried out by Civica.

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